If you have more than one pension record, you only need to register once. All records associated with your National Insurance number will be linked to your account.
If you are having trouble logging into your account, please first read our guide to the Cheviot Dashboard, which takes you through the registration and login process step by step. Alternatively, please see the questions below, which may help you find the answer.
I can’t sign in.
Make sure you have completed all the steps in the registration process, including clicking on the link in the activation email. This email will be sent to the inbox of the email address you used to set up the account and will be used to verify your email address.
I haven’t received a letter with my unique registration number.
Please contact the helpline to request a new letter. Check that they have your current address.
I’ve registered but can’t sign in.
Check that you’re using the same email address you used to register for the website. Then, check your password. If you’ve forgotten your password, click on the ‘Forgotten password’ link and follow the instructions to reset your password. If you’re still having problems, contact the helpline.
I’ve forgotten my password.
Click on the ‘Forgotten password’ link and follow the instructions to reset your password. You’ll need to enter the email address you used to register for the website.
If an account exists in our database, a temporary login link will be generated for your account and emailed to your registered email address.
How do I reset my password?
If you want to change your password, you can do this once you have logged into the Dashboard. Click on the icon next to the log-out button (at the top), then ‘Settings’ and then ‘Password’. You will be asked to enter your current password and type in your new password twice. You will be sent a six-digit authentication code to either your registered email address or mobile phone number, which you will be asked to enter to make the change take effect.
I haven’t received an email, what should I do?
First of all, check your junk/spam folder to make sure it isn’t in there. If, after two hours, it still hasn’t arrived in your inbox, please contact the helpline. They can resend the email link or, if necessary, reset your details (in which case you will then need to complete the registration process again).
The link in the email doesn’t work.
Copy and paste the link into your web browser. If that doesn’t work, contact the helpline.
My two-factor authentication code did not work.
The code expires after 10 minutes, at which point it will no longer work and you will need to request another one. If you have requested more than one code, only the most recent one selected will work. You may need to close and reopen your browser and try again if the problem persists.
I did not receive my two-factor authentication code.
If you have requested a code via your mobile phone, make sure you have mobile reception. If you are still having trouble, try receiving the code via email. If you are having trouble getting the code via email, try checking your junk folder.
An error message says I have locked my account.
If you make multiple incorrect attempts to access your account or register, you will be temporarily locked out of the process. Try closing and reopening your browser.
Is there a helpline I can call?
If you are still having trouble logging into your account, please contact the user helpline:
Email: Members@cheviottrust.com
Telephone: 01702 354024